In previous posts, we’ve discussed means to minimize the possibility of incidents that lead to claims. However, claims happen. That’s why you have insurance. When they occur, how a claim is handled makes are large difference as to how it impacts your business and your insurance costs.
Be Proactive
Being proactive is key. With that in mind, proactively maintain communication with the claim adjuster throughout the entire process. Be sure to provide the driver’s statement and any supporting documentation. This is crucial to completing the claims process in a timely manner so you can get paid, get your vehicle repaired, and your operations moving again.
Tell the Driver
One of the most common communication breakdowns is between the claims adjuster and the driver. Once a claim is reported, a claim number is assigned. The claim is then routed to an adjuster who completes the initial workup and dispatches an appraiser. The adjuster assesses damage and contacts the driver for a statement. Tell your driver to expect this call. They should return calls in a timely manner to ensure timely handling of the claim.
Keep it Moving
If at any point you feel the process has stalled, be proactive. Call the adjuster. Ask them what information they are waiting for and if there is anything they need you to provide. With quick and accurate provision of information, most claims can be resolved in 5 to 7 business days.
Reduce Claim Costs
Not only is providing claim-related information in a timely manner the right thing to do, but it is required by your insurance policy. It also carries the added benefit of minimizing claim costs. The more active you are in managing claims, the lower your claim expenses and therefore the lower your future insurance premiums.
Below are a few things to do in the event of an accident or claim:
- Be proactive at the accident scene. Document details and take photos.
- Report the claim within 48 hours.
- Communicate with the claims adjuster regularly until the claim is fully resolved.
- If a vehicle has been leased, maintain communications during the entire process on behalf of the vehicle owner.
- In the event of a total loss to the vehicle, request it be removed from the policy the day after the loss to save costs.
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